FAQ
Everything you
need to know.
Booking, setup, photos, travel — all covered. Can't find your answer? Contact us.
Booking & Payment
Fill out our booking form, pick your package and date. We'll send a quote — once you pay the 25% deposit, your date is locked.
4–8 weeks for weddings and quinceañeras. 2–4 weeks for corporate and birthdays. We sometimes have same-week availability — check anytime.
Yes. A 25% deposit secures your date. The balance is automatically charged 7 days before your event.
Credit/debit card via Stripe for online bookings. Zelle, ACH, and check accepted for corporate net-30 invoices.
Rescheduling requests must be made at least 72 hours before your event. New dates are subject to availability.
Setup & Logistics
Both setups need about 8×8 feet and a standard 20-amp outlet within 50 feet. No power? We can bring a generator for an additional fee.
We arrive 90 minutes before your start time. POP takes about 45–60 minutes to set up; LAB up to 90 minutes. Everything is ready before guests arrive.
Yes — indoors, outdoors, or covered areas all work. Surface must be flat. The booth cannot operate in rain or direct moisture for safety reasons.
We're used to creative setups. Send us a photo or description and we'll tell you what's possible.
We'll work with you to relocate under cover or inside. For safety, electrical equipment cannot be used in heavy rain.
The Booth
POP is open-air — great for large groups, custom backdrops, and outdoor energy. LAB is fully enclosed with Hollywood ring lighting — intimate, glamorous, and perfect for weddings. Both include unlimited photos, custom overlay, and a digital gallery.
POP fits up to 8–10 people for a group shot. LAB fits 2–4 comfortably at a time.
Setup and teardown, on-site attendant, custom overlay design, themed props, unlimited photos + GIFs, and a digital gallery delivered same night.
Yes! Just let us know in advance so we can plan for space and setup time.
We carry backup equipment. If there's a failure we can't fix on-site, we issue a pro-rated refund for the downtime.
Photos & Gallery
The digital gallery is ready by the end of your event — usually within 30–60 minutes of the last session. We email you the link and put a QR code at the booth so guests can access it instantly.
Yes. Every guest can download every photo from every session. No restrictions.
90 days for standard bookings. We send a heads-up email 7 days before it expires.
Yes. We'll design your overlay with your event name, date, logo, or theme colors and send a proof before your event.
Our standard packages include prints, but we can build a digital-only package for activations or brand events — just ask.
Service Area
We're based in San Diego and serve all of Southern California — Orange County, Los Angeles, Riverside, and surrounding areas.
We measure from our San Diego base. 0–25 miles: included. 25–50 miles: $60. 50–85 miles: $165. 85–130 miles: $285. 130+ miles: custom quote. The fee shows as a line item in your quote before you pay anything.
Yes — reach out for a custom quote on anything outside our standard zones.
Still have a question?
We respond within a few hours on weekdays.